Pre-appointment

  • Measure

    Aim to arrive for your appointment with hair that’s approximately ¼” (6 mm). For you razor junkies, that’s about 2 weeks post-shave. For those who arrive with longer body locks, not to worry, we’ll begin your appointment with a tidy up and trim.

  • Cleanse

    Prep your skin with a warm shower and once-over with a loofah. This will help to soothe skin and prevent ingrown hairs. Once you get into the wax room, you will also have access to baby wipes to freshen up.

  • Plan ahead

    We pride ourselves on a relatively pain-free experience. To help prevent any unavoidable ouch moments, try taking one of Wellness at Fuzz products – Sensitiva CBD Oil, 30 minutes ahead of your appointment.

  • Scan your skin

    Before your waxing, check your skin for cuts, scrapes, moles, skin tags, and cold sores. Let your Fuzzologist know if you find anything before your service begins.

  • Skip the serums & lotions

    When it comes to waxing, au natural is the best way to nurture a smooth outcome. Skip the lotions, oils, gels, and hold off on tanning at least 24-hours before your appointment.

Pre-wax

  • Be cool

    Avoid prolonged exposure to heat. This means sunbathing, saunas, steam rooms, whirlpools, intense exercise, and yes, no intimate encounters for 24 hours post-wax.

  • Relinquish the razor

    Shaving between waxing appointments disrupts natural growth and causes the hair to grow-in more coarse.

  • Be free

    To avoid irritation, we recommend keeping your freshly waxed areas clean and free from products like lotions, gels, deodorant and perfumes until the following day after your appointment.

  • Take care

    Keep your skin healthy by exfoliating and moisturizing regularly. Want a hand with that? Check out our amazing line-up of self-care and waxing support products.

  • Get comfy

    Give your skin a chance to relax and rejuvenate by slipping into your comfiest clothes. Avoiding tight-fitting garments for a day or two reduces rubbing and promotes healing.

Got more questions?

Can I wax if I'm having my period?

Absolutely! There is no issue around waxing during your menstrual period, but keep in mind that this area may be more sensitive at this time and you may experience more discomfort than usual. For the service to be completed successfully you will need to wear a tampon, diva cup, or similar menstrual product (other than a sanitary napkin).

What’s the difference between a Kini™, Deep Kini, and Zillian™ wax, other than their super cute service names?

With The Kini™, we remove all of the hair outside of a high-cut pantiline (think skinny speedo!) and perform a clean-up of the front region to keep things neat and tidy. 

The Deep Kini™ takes it a step further, with waxing performed deeper than The Kini™ (closer to your private bits). This service leaves you super smooth in more spots with some hair removal from the top included as well as a between the cheeks wax.

The Zillian™ is the all-in waxing experience for your nether regions. This service removes all of the hair — top, sides, labia or scrotum, and between the cheeks.

I'm pregnant! Is waxing safe?

Congratulations! We understand that while you’re pregnant, you want to feel and look your best — and that sometimes reaching those waxable places is suddenly more difficult.

You can definitely still have waxing services performed while you’re pregnant. Note that due to the hormonal changes your body is going through, you may find that your skin is more sensitive than usual and that waxing may be a little more uncomfortable. Our Fuzzologists will ensure that you’re as comfortable as possible during your service.

If your baby is due in two months of less, we recommend checking with your doctor before booking an appointment..

What is your membership cancellation policy?

We have a 30-day cancellation policy for memberships. This means that you can cancel at any time, however you will be charged for one final membership fee on your next renewal date.

If you are a Fuzz Fan, you can continue to benefit from membership pricing until 30 days after your final payment. For Faithful and Fanatic, you have 30 days to benefit from member pricing for extra services, and 90 days to redeem your final services after payment. 

To make a change to your membership, please contact your Fuzz home location.

Can I use my Fuzz membership at any Fuzz location?

Yes, absolutely! Your membership is valid at any location in Canada!

Is there an age requirement to get a wax at Fuzz?

There is no minimum age requirement to receive a waxing service at Fuzz — everyone is welcome, however;

  • Clients 16 years of age or younger must be accompanied by a parent/legal guardian for their first appointment so the guardian can give ongoing consent on specific services the minor is allowed to receive. 
  • Clients 14 years of age or younger must have a parent/legal guardian accompany them for each appointment until their 16th birthday. 

AGE REQUIREMENTS FOR BELOW-THE-BELT SERVICES

  • Age 13 years + and under: Kini
  • Age 14 – 16 years: Kini, Deep Kini, and In Between the Cheeks
  • Age 16 -18 years: Kini, Deep Kini, Zillian, and In Between the Cheeks 

Please note: we will not perform a Zillian, Deep Kini or Between the Cheeks services to anyone under the age of 14, regardless of parent/legal guardian approval.

It’s my first ever wax, what should I know?

WHAT TO WEAR?

Clients are encouraged to bring a change of clothes that provides appropriate access to the area being waxed (i.e. tank top, sports bra, shorts). 

WHO CAN BE IN THE WAXING CABIN?

Clients under the age of 16 can decide if they want to be accompanied by their parent/legal guardian into the wax cabin. Clients above 16 cannot be accompanied in the cabins.

WHERE TO START?

We recommend booking smaller services, as they are quick and can be stopped mid-appointment if necessary. The Fuzzologist can then even out the areas that have been waxed. 

Recommended for a first-time wax: 
• Between the brows
• Brows
• Underarms
• Forearms
• Lower leg
• Fuzz Kini™